PRIVACY POLICY

Updated on: 10th December, 2025

Thank you for playing our games! This Privacy Policy explains how Cucuruza Games, SL (“Cuza Mobile Games”, “we”, “our”, “us”) collects, uses, discloses, and protects your information when you use our mobile games, applications, websites, and related services (collectively, the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

CONTACT US

If you have questions about data protection, or if you have any requests for resolving issues with your personal data, we encourage you to primarily contact us through the game so we can reply to you more quickly.

Data Controller: Cucuruza games, SL.
Address:  crta d’Erts 40, Prat de la Solana bloc2, La Massana – AD400, Andorra (AD)
email: admin@cucuruza.org

THE DATA WE COLLECT

We collect the following types of information in accordance with Google Play’s User Data Policy.

Data you provide us.

  • Name, email address, and contact details
  • Player username and password
  • Profile information (photo, avatar, bio)
  • Your messages to the Service (such as chat logs and player support tickets)
  • Information provided to recover a lost account
  • Other data Optional information you choose to share

Data we collect automatically.

  • Device identifiers (Android ID, Advertising ID, device model, OS version)
  • IP address, language, browser/device information
  • Gameplay data, progression, and in-app interactions
  • Cookies and similar technologies
  • Approximate location (IP-based)
  • Precise location (only if you grant permission)
  • Purchase history and in-app transaction verification

In most cases, we also create a Cucuruza-specific ID for you when you use the Service.

Data we collect from Third Parties / Partners.

  • Data from platform providers (Google Play, iOS App Store) to verify purchases
  • Analytics and advertising partners
  • Social logins (Google, Facebook, WeChat) if you connect your account
  • Fraud-prevention, anti-cheat, and security service data
  • Demographic information (e.g., coarse location, device category)

HOW WE USE YOUR DATA

To Provide and Operate the Service (Contractual Necessity)

  • Create and manage user accountsand allow you to play our games and use our Service
  • Provide gameplay features and online functionality
  • Verify purchases and deliver items
  • Provide technical support
  • Send service-related notifications

To Improve the Service (Legitimate Interest)

  • Customize player experience
  • Personalize in-game content
  • Analyze usage and performance
  • Assist players and respond to inquiries
  • Offer in-game events and promotions
  • Enable social features (leaderboards, chat, multiplayer)

To show personalized advertisements.

We may show personalized ads if you consent or if allowed by Google Play policies in your region.

We process data to:

  • Deliver and improve ads
  • Measure ad performance
  • Restrict spam and fraud
  • Provide personalized recommendations

For information on how to opt-out from personalized advertisements, see section ‘Your rights and options’ below.

Safety, Fair Play & Fraud Prevention

We use data to:

  • Monitor gameplay integrity
  • Prevent cheating and hacking
  • Detect fraud (including payment fraud)
  • Enforce our Terms of Service
  • Keep users safe in chat and social features

With your consent.

We may request additional permissions (e.g., GPS location, push notifications) only with your consent.

THIRD-PARTY ACCESS & DATA SHARING

Other Players

Depending on game features, other players may see your:

  • Username
  • Gameplay statistics
  • Profile picture

Service Providers

We share data with trusted partners who assist us with:

  • Hosting and cloud storage
  • Customer support
  • Analytics
  • Debugging and crash reporting
  • Advertising services
  • Payment processing
  • Anti-fraud protection

These partners act only on our instructions and follow strict confidentiality rules.

Advertising & Analytics Partners

Some partners may collect data under their own privacy policies.

A list of partners and opt-out tools is available at: https://cucuruza.org/portfolio/partner-opt-out/

Legal Requirements

We may disclose information to comply with legal obligations, enforce terms, protect safety, or respond to lawful government requests.

INTERNATIONAL DATA TRANSFERS

Because we operate globally, your data may be transferred and processed in other countries.
We use appropriate safeguards, such as Standard Contractual Clauses, to ensure your information remains protected.

YOUR RIGHTS AND CHOICES

You may exercise the following rights:

  • Access your personal data
  • Correct inaccurate information
  • Delete your data (“right to be forgotten”)
  • Restrict or object to processing
  • Withdraw consent (e.g., location sharing)
  • Request a copy of your data (portability)

To exercise these rights:

Email us at admin@cucuruza.org or use in-game account settings.

We will respond within a reasonable timeframe as required by GDPR and other laws.

COOKIES AND TRACKING TECHNOLOGIES

We and our partners use cookies, SDKs, and similar technologies to:

  • Provide core functionality
  • Remember your preferences
  • Analyze app performance
  • Prevent fraud
  • Show non-personalized or personalized ads

You may disable cookies or tracking in your device settings, but some features may not work correctly.

OPT-OUT OPTIONS

Marketing Emails

Click the unsubscribe link in any marketing email.

Interest-Based Advertising

You can disable personalized ads here:

Android:
Settings → Google → Ads → Opt out of Ads Personalization

iOS:
Settings → Privacy → Tracking → Allow Apps to Request Tracking

In-Game Personalized Offers

Use the in-game privacy or settings menu.

DATA SECURITY

We implement administrative, technical, and physical safeguards to protect your data.
Although no system is 100% secure, we continually improve our protections.

DATA RETENTION

We keep your data only as long as necessary to operate the Service.

If you request deletion, we remove personal data unless needed for:

  • Legal obligations
  • Fraud prevention
  • Security
  • Dispute resolution
  • Tax/accounting purposes

Inactive accounts may be anonymized after a period of time.

AGE LIMITS / CHILDREN’S PRIVACY

Our services are not directed to children under 13 (or the minimum age required in your country).

We do not knowingly collect personal data from children under this age.
If we learn a child has provided personal information, we will delete it promptly.

Parents who believe their child used our Service may contact us at admin@cucuruza.org

EXTERNAL LINKS & PAYMENTS (Required by Google Play 2026 Policy)

Some versions of our apps may include links to external websites or payment pages.

When you access external content:

  • External sites may collect data under their own privacy policies.
  • We are not responsible for third-party content, billing systems, or privacy practices.

All external links comply with Google Play’s User Data & Payments policies.

General Data Protection Regulation GDPR / CCPA COMPLIANCE

For users in the EU/EEA, UK, California, and other regulated regions:

  • You have enhanced data rights (see Section 6).
  • We act as a Data Controller under GDPR.
  • We do not “sell” personal information as defined under the CCPA.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.

If changes are significant, we will provide notice in-app before they take effect.

Your continued use of the Service means you accept the updated policy.